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Introduction

The failure to make total quality management “total” is the reason for its lack of success in many organizations.
The implementation of total quality management (TQM) has been an elusive target in many organizations.
The quality landscape seems to be littered with organizations that could never find the first step to take on the path, those that had a furious but short-lived burst of activity, and those that half-heartedly conducted quality activities that never lead anywhere

Objectives

By the end of this course trainees will be able to have a knowledge of :
• Quality Standards and Benchmarking
• Performance Management
• Measurement Metrics
• Balanced Scorecards
• Key Performance Indicators
• Total Quality Management
• Kaizen Methods
• Supply Chain Management
• Leadership Styles and Dimensions
• Transforming Followers
• Leadership Performance and productivity
• Emotional Intelligence
• Key features of the TQM philosophy
• Tools for identifying and solving quality problems.
• Quality awards and quality certifications

Who Should Attend?

• Top Management
• Middle Management

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm